Pursuant to recent amendments to the Hungarian Consumer Protection Act, proceedings by the consumer protection authority can only be initiated after the consumer has tried to resolve the dispute directly with the business concerned. A written complaint submitted by a consumer shall be answered in writing within 30 days of receipt in a way that can be verified later.
If a business rejects the complaint of the consumer, such decision needs to be justified. If the complaint is rejected, consumers shall be informed in writing before which authority or conciliation board proceedings could be initiated, and in addition to the obligatory elements, information shall also include whether the business has made a general declaration of submission at a conciliation board located where its registered seat is located.
Other benefits for businesses is that they can ignore the investigation of a complaint submitted by the same consumer with the same content as well as a complaint made by an unidentified person.
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